After Sales Service
1. Dive into the unparalleled experience of our dedicated customer service. We pride ourselves on providing swift and efficient responses, addressing your inquiries with utmost urgency, all within a mere 24 working hours.
2. Our team comprises a cadre of highly trained and vastly experienced professionals. Each member is equipped with the expertise and deep knowledge necessary to comprehensively address and resolve any questions or inquiries you may have.
3. We offer bespoke OEM & ODM services, meticulously assisting in the design and realization of your products. Our team collaborates closely with you to create solutions that are perfectly aligned with your distinct needs and visionary concepts.
4. Be assured that your sales territories, design inspirations, and private information are safeguarded with the highest degree of confidentiality. Our robust management system, paired with an all-encompassing after-sales service, guarantees a service that is not only warm and engaging but also distinctly personalized for each valued customer.
FAQ
Q: Are you a factory?
A: We are a professional saw blade factory specializing in the development and processing of saw blades.
Q: Is OEM service available?
A: Yes, we can OEM and customize. In addition, we can also provide label printing services.
Q: Do you have samples?
A: Yes, after confirming our price, you can take some samples for testing. But please pay the sample fee and shipping fee. The sample fee will be refunded to you after your official order.
Q: What is your delivery method?
A: We can provide express, air and sea transportation according to your requirements.
Q:What is your delivery time?
A: The usual delivery time is 5-10 days after receiving the advance payment.
For custom products, 15-30 days after receipt of prepayment.
Q: What are your terms of payment?
A: If it is a small payment, 100% must be wired and the buyer bears the bank charges. If the payment is large, 30%-50% advance payment is acceptable, but if L/C is used, the price will be higher, so please tell me your terms first.
Q: What is the minimum order quantity?
A: According to your request, a small amount of testing can be done at first. The larger the quantity, the bigger the discount.