After Sales Service
1. Immerse yourself in the unparalleled excellence of our customer service, where your inquiries are met with swift responses within a mere 24 working hours.
2. Our team comprises seasoned and highly skilled professionals, poised to provide insightful answers and guidance, ensuring your questions and inquiries are addressed with precision and expertise.
3. We proudly offer OEM & ODM services, empowering you to bring your product visions to life with tailored design and realization, meticulously crafted to align with your unique requirements and aspirations.
4. Rest assured, your sales territory, design concepts, and confidential information are safeguarded with the highest level of diligence, through our robust management and all-encompassing after-sales service system. We are dedicated to delivering a warm, personalized service experience for each and every valued customer.
FAQ
Q: Are you a factory?
A: We are a professional saw blade factory specializing in the development and processing of saw blades.
Q: Is OEM service available?
A: Yes, we can OEM and customize. In addition, we can also provide label printing services.
Q: Do you have samples?
A: Yes, after confirming our price, you can take some samples for testing. But please pay the sample fee and shipping fee. The sample fee will be refunded to you after your official order.
Q: What is your delivery method?
A: We can provide express, air and sea transportation according to your requirements.
Q:What is your delivery time?
A: The usual delivery time is 5-10 days after receiving the advance payment.
For custom products, 15-30 days after receipt of prepayment.
Q: What are your terms of payment?
A: If it is a small payment, 100% must be wired and the buyer bears the bank charges. If the payment is large, 30%-50% advance payment is acceptable, but if L/C is used, the price will be higher, so please tell me your terms first.
Q: What is the minimum order quantity?
A: According to your request, a small amount of testing can be done at first. The larger the quantity, the bigger the discount.