After Sales Service
1. Immerse yourself in the unparalleled excellence of our customer service, where your inquiries are met with precision and speed, guaranteeing a response within a mere 24 working hours.
2. Our dedicated team of well-trained professionals boasts high levels of expertise and extensive experience, ensuring that all your questions and inquiries are handled with the utmost proficiency and insight.
3. We offer both OEM & ODM services, empowering us to assist in the design and realization of your products. These services are meticulously tailored to align with your unique needs and visionary aspirations.
4. With robust management and a comprehensive after-sales service system, we safeguard your sales territory, design concepts, and private information with the highest degree of protection. Our commitment to you is a warm, personalized service experience that respects and honors each customer's individuality.
FAQ
Q: Are you a factory?
A: We are a professional saw blade factory specializing in the development and processing of saw blades.
Q: Is OEM service available?
A: Yes, we can OEM and customize. In addition, we can also provide label printing services.
Q: Do you have samples?
A: Yes, after confirming our price, you can take some samples for testing. But please pay the sample fee and shipping fee. The sample fee will be refunded to you after your official order.
Q: What is your delivery method?
A: We can provide express, air and sea transportation according to your requirements.
Q:What is your delivery time?
A: The usual delivery time is 5-10 days after receiving the advance payment.
For custom products, 15-30 days after receipt of prepayment.
Q: What are your terms of payment?
A: If it is a small payment, 100% must be wired and the buyer bears the bank charges. If the payment is large, 30%-50% advance payment is acceptable, but if L/C is used, the price will be higher, so please tell me your terms first.
Q: What is the minimum order quantity?
A: According to your request, a small amount of testing can be done at first. The larger the quantity, the bigger the discount.