After Sales Service
1. Immerse yourself in the unparalleled excellence of our dedicated customer service. We guarantee swift and efficient responses to your every inquiry, ensuring you receive the attention and answers you seek within a mere 24 working hours.
2. Count on the expertise and sophistication of our highly trained and experienced professionals. Our team stands ready to provide you with comprehensive answers and assistance, leveraging their extensive knowledge to meet your needs with precision and care.
3. Discover the flexibility and innovation of our OEM & ODM services. From conceptualization to creation, we partner with you to tailor and bring your product visions to life, meeting every unique requirement with unparalleled expertise and attention to detail.
4. Rest assured that your sales territories, design concepts, and private information are safeguarded by our impeccable management and thorough after-sales service system. We pledge to deliver a service experience that is as intimate as it is secure, ensuring a warm and personalized interaction for each and every esteemed customer.
FAQ
Q: Are you a factory?
A: We are a professional saw blade factory specializing in the development and processing of saw blades.
Q: Is OEM service available?
A: Yes, we can OEM and customize. In addition, we can also provide label printing services.
Q: Do you have samples?
A: Yes, after confirming our price, you can take some samples for testing. But please pay the sample fee and shipping fee. The sample fee will be refunded to you after your official order.
Q: What is your delivery method?
A: We can provide express, air and sea transportation according to your requirements.
Q:What is your delivery time?
A: The usual delivery time is 5-10 days after receiving the advance payment.
For custom products, 15-30 days after receipt of prepayment.
Q: What are your terms of payment?
A: If it is a small payment, 100% must be wired and the buyer bears the bank charges. If the payment is large, 30%-50% advance payment is acceptable, but if L/C is used, the price will be higher, so please tell me your terms first.
Q: What is the minimum order quantity?
A: According to your request, a small amount of testing can be done at first. The larger the quantity, the bigger the discount.