After Sales Service
1. Experience the exceptional excellence of our dedicated customer service, where your inquiries are met with prompt and detailed responses within an impressive timeframe of just 24 working hours.
2. Our team comprises well-trained, highly experienced professionals who are always ready to provide insightful and knowledgeable solutions to all your questions and inquiries.
3. We offer comprehensive OEM & ODM services, allowing us to collaborate closely with you in the design and realization of your products, perfectly tailoring them to align with your unique needs and visionary concepts.
4. We ensure the utmost protection of your sales territory, design concepts, and private information with our robust management and comprehensive after-sales service system. We are wholeheartedly committed to delivering a warm, personalized, and secure service experience for every valued customer.
FAQ
Q: Are you a factory?
A: We are a professional saw blade factory specializing in the development and processing of saw blades.
Q: Is OEM service available?
A: Yes, we can OEM and customize. In addition, we can also provide label printing services.
Q: Do you have samples?
A: Yes, after confirming our price, you can take some samples for testing. But please pay the sample fee and shipping fee. The sample fee will be refunded to you after your official order.
Q: What is your delivery method?
A: We can provide express, air and sea transportation according to your requirements.
Q:What is your delivery time?
A: The usual delivery time is 5-10 days after receiving the advance payment.
For custom products, 15-30 days after receipt of prepayment.
Q: What are your terms of payment?
A: If it is a small payment, 100% must be wired and the buyer bears the bank charges. If the payment is large, 30%-50% advance payment is acceptable, but if L/C is used, the price will be higher, so please tell me your terms first.
Q: What is the minimum order quantity?
A: According to your request, a small amount of testing can be done at first. The larger the quantity, the bigger the discount.