After Sales Service
1. We are committed to responding to your inquiries within an impressive 24 working hours, ensuring that you receive timely and efficient communication.
2. Our staff are not only well-trained but also possess rich experience, ready to address all your inquiries with expertise and professionalism.
3. OEM & ODM services are available; we can assist you in designing and bringing your product ideas to life, tailoring solutions to meet your specific needs.
4. We prioritize the protection of your sales area, design concepts, and all confidential information. With a robust management system and comprehensive after-sales service framework, we deliver a warm and appropriate service experience, ensuring peace of mind and satisfaction for our valued consumers.
FAQ
Q: Are you a factory?
A: We are a professional saw blade factory specializing in the development and processing of saw blades.
Q: Is OEM service available?
A: Yes, we can OEM and customize. In addition, we can also provide label printing services.
Q: Do you have samples?
A: Yes, after confirming our price, you can take some samples for testing. But please pay the sample fee and shipping fee. The sample fee will be refunded to you after your official order.
Q: What is your delivery method?
A: We can provide express, air and sea transportation according to your requirements.
Q:What is your delivery time?
A: The usual delivery time is 5-10 days after receiving the advance payment.
For custom products, 15-30 days after receipt of prepayment.
Q: What are your terms of payment?
A: If it is a small payment, 100% must be wired and the buyer bears the bank charges. If the payment is large, 30%-50% advance payment is acceptable, but if L/C is used, the price will be higher, so please tell me your terms first.
Q: What is the minimum order quantity?
A: According to your request, a small amount of testing can be done at first. The larger the quantity, the bigger the discount.