After Sales Service
1. Immerse yourself in the unparalleled excellence of our customer service, dedicated to delivering rapid responses to all your inquiries within a remarkable 24-hour timeframe during working days.
2. Our elite team, consisting of thoroughly trained and seasoned professionals, stands ready to address your every question and inquiry with unmatched expertise and profound knowledge.
3. We offer bespoke OEM & ODM services, enabling us to partner with you in designing and actualizing your products. Our tailor-made solutions are crafted to align perfectly with your unique needs and visionary ideas.
4. Rest assured, your sales territory, design concepts, and private information are shielded with the highest level of confidentiality, courtesy of our robust management and comprehensive after-sales service system. We pledge to provide a warm, personalized service experience, ensuring every customer feels valued and cherished.
FAQ
Q: Are you a factory?
A: We are a professional saw blade factory specializing in the development and processing of saw blades.
Q: Is OEM service available?
A: Yes, we can OEM and customize. In addition, we can also provide label printing services.
Q: Do you have samples?
A: Yes, after confirming our price, you can take some samples for testing. But please pay the sample fee and shipping fee. The sample fee will be refunded to you after your official order.
Q: What is your delivery method?
A: We can provide express, air and sea transportation according to your requirements.
Q:What is your delivery time?
A: The usual delivery time is 5-10 days after receiving the advance payment.
For custom products, 15-30 days after receipt of prepayment.
Q: What are your terms of payment?
A: If it is a small payment, 100% must be wired and the buyer bears the bank charges. If the payment is large, 30%-50% advance payment is acceptable, but if L/C is used, the price will be higher, so please tell me your terms first.
Q: What is the minimum order quantity?
A: According to your request, a small amount of testing can be done at first. The larger the quantity, the bigger the discount.