After Sales Service
1. Prompt Response: Experience speed and efficiency with our commitment to replying to your inquiries within an impressive 24 working hours, showcasing our dedication to superior customer service.
2. Expert Assistance: Our team of well-trained and seasoned professionals stands ready to address all your queries with utmost professionalism, ensuring you receive the best guidance and support.
3. Customization Excellence: Unlock the potential of your ideas with our outstanding OEM & ODM services. We're here to help you design, refine, and transform your concepts into tangible, standout products.
4. Comprehensive Protection: We prioritize your peace of mind by safeguarding your sales territory, design concepts, and all private information with utmost care. Through our stringent management protocols and exemplary after-sales service systems, we provide a warm, effective service experience that you can trust.
FAQ
Q: Are you a factory?
A: We are a professional saw blade factory specializing in the development and processing of saw blades.
Q: Is OEM service available?
A: Yes, we can OEM and customize. In addition, we can also provide label printing services.
Q: Do you have samples?
A: Yes, after confirming our price, you can take some samples for testing. But please pay the sample fee and shipping fee. The sample fee will be refunded to you after your official order.
Q: What is your delivery method?
A: We can provide express, air and sea transportation according to your requirements.
Q:What is your delivery time?
A: The usual delivery time is 5-10 days after receiving the advance payment.
For custom products, 15-30 days after receipt of prepayment.
Q: What are your terms of payment?
A: If it is a small payment, 100% must be wired and the buyer bears the bank charges. If the payment is large, 30%-50% advance payment is acceptable, but if L/C is used, the price will be higher, so please tell me your terms first.
Q: What is the minimum order quantity?
A: According to your request, a small amount of testing can be done at first. The larger the quantity, the bigger the discount.