After Sales Service
1. Experience a swift response to all your inquiries within just 24 working hours, ensuring your needs are met with promptness and efficiency.
2. Our team of well-trained and experienced staff are at your disposal, ready to address every query with expertise and a friendly approach.
3. With our OEM & ODM capabilities, we collaborate closely with you to design and launch products that meet your unique specifications, driving innovation and satisfaction.
4. We prioritize the protection of your sales territory, design concepts, and all your confidential information. Through our rigorous management and exceptional after-sales service system, we ensure a warm, secure, and satisfactory service experience.
FAQ
Q: Are you a factory?
A: We are a professional saw blade factory specializing in the development and processing of saw blades.
Q: Is OEM service available?
A: Yes, we can OEM and customize. In addition, we can also provide label printing services.
Q: Do you have samples?
A: Yes, after confirming our price, you can take some samples for testing. But please pay the sample fee and shipping fee. The sample fee will be refunded to you after your official order.
Q: What is your delivery method?
A: We can provide express, air and sea transportation according to your requirements.
Q:What is your delivery time?
A: The usual delivery time is 5-10 days after receiving the advance payment.
For custom products, 15-30 days after receipt of prepayment.
Q: What are your terms of payment?
A: If it is a small payment, 100% must be wired and the buyer bears the bank charges. If the payment is large, 30%-50% advance payment is acceptable, but if L/C is used, the price will be higher, so please tell me your terms first.
Q: What is the minimum order quantity?
A: According to your request, a small amount of testing can be done at first. The larger the quantity, the bigger the discount.